We proudly stand behind all of our products 100%. If any item proves defective
within 30 days, we will promptly repair or replace it at no charge. In addition, if you order
an item that does not work for you for whatever reason, you can return the unused item within
30 days for complete refund or exchange. We make every effort to earn your continued support.
Please follow these steps when returning an item.
- Carefully package the item(s).
- Include a copy of your invoice along the reason for the return, your shipping
address if different from your original order, and your day and evening phone numbers.
If your invoice is not available, please write what you are returning on a piece
of paper along with the other information.
- If you are returning an item to exchange it for a different size, there will be
a $5 reship charge. Please include a form of payment to cover this charge.
- Send the package to us at:
BALL'S OUT! Rugby
825 Jamerson Rd
Suite 528
Marietta, GA 30066
It is best to use a shipping method that provides tracking for your protection.
- Expect a follow up call from us once we've received your package.
Some items may be subject to a 20% restocking fee. This fee applies to mainly to goal posts,
goal post pads, scrum machines, and any custom apparel and gear. Please call before returning to
find out about your item.
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